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Supervisory Team Leader
This job has expired, and cannot be applied for.
- Posted By: Debt Free Direct / Fairpoint plc
- Address:
- Contact: 0845 296 0161
- Date Posted: 14th Jul 2008
- Salary: £16k - £20k
- Location: Chorley (PR7 4EX)
- Reference Code:
- Views Since Posting: 3
- Full Description:
Closing date - 18th July
Assessment Date - TBC
Candidate – Summary
We are looking for bright enthusiastic individuals who can manage a team by paying attention to detail and broad-brush business issues. Candidates will need to have two to three years’ stable experience of leading or supervising teams in a contact centre environment.
Role Purpose - Summary
The role of Team Leader includes coaching our staff to succeed in their roles using best practice in performance management and monitoring. Our Team Leaders have to be comfortable analysing and acting upon statistical reports as well as maintaining the motivation and morale of their teams.
Main Duties
• To demonstrate company values and business ethics.
• To demonstrate a development culture where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development.
• To drive improvements in customer service performance, operational measures and productivity.
• To agree and implement development plans with each team member in order to address their development needs to improve skill levels and performance.
• To actively work with others in the business to develop strategies and plans to execute business projects.
• To minimise staff attrition through adoption of communication, staff development and recognition.
• Deputise for the Supervisory Manager when appropriate.
Personal Qualities
• Leadership, coaching and people development focus.
• Effective communication and teams, peers, managers and in virtual teams.
• Analytical skills – we are an organisation that values our KPIs.
• Able to deliver to a very high standard in an environment of rapid change and ambiguity.
• Able to prioritise workload, remain organised while meeting challenging deadlines.
• Able to deliver the performance targets.
Specific Skills
Essential (these will be assessed)
Ability to work in a team
Ability to coach and establish performance improvement criteria
Preferred
Intermediate MS-Excel
Basic MS-Word and MS-Outlook
Debt Free Direct is a subsidiary of The Fairpoint Group
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