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Part time customer service agentView Job details:
| Posted by: | NTRUST Recruitment Solutions |
| View all jobs from NTRUST Recruitment Solutions | |
| Address: | Dallam Court Dallam Lane Warrington WA2 7LT |
| Contact Details: | 01925 425995 |
| Date Posted | 4th Jul 2008 |
| Reference Code: | NNWBC035 |
| View Since Posting: | 25 |
| Salary: | £7.50 p/h |
| Vacancy Location: | Preston |
| Full Description: | |
| We are currently recruiting for part time customer service advisors who are available to work every weekend. The successful candidate would be responsible for managing domestic emergency/breakdown insurance claims. The role involves: - •Receives and makes outbound calls to customers and contractors •Determines the nature of the call •Making the appropriate cover decision and provides accurate and relevant information and advice to the customer. •Undertaking follow-up action at the end of the call. •Records the nature of the call and contact details accurately •Participation in regular coaching sessions with Team Manager •Ensures own knowledge is current and up to date Skills we are looking for: •Working Together •Communication and Engagement •Customer Focus •Results Focus •Problem Solving and Decision Making •Self Awareness and personal growth The successful candidate would also require experience of working in a customer facing or contact centre environment dealing with customers who require a degree of empathy and reassurance under difficult and or emergency situations. |
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