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Team Leader – Cashiers
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- Posted By: Debt Free Direct / Fairpoint plc
- Address:
- Contact: 0845 296 0161
- Date Posted: 19th Jun 2008
- Salary: £16k - £20k
- Location: Chorley (PR7 4EX )
- Reference Code:
- Views Since Posting: 4
- Full Description:
Closing Date - 23 June
Assessment Day - 30 June @ 17.30
Candidate – Summary
We are looking for bright enthusiastic individuals who can manage a team by paying attention to detail and broad-brush business issues. Candidates will need to have two to three years’ stable experience of leading or supervising teams in a contact centre environment.
Role Purpose - Summary
The role of Team Leader includes coaching our staff to succeed in their roles using best practice in performance management and monitoring. Our Team Leaders have to be comfortable analysing and acting upon statistical reports as well as maintaining the motivation and morale of their teams. The cashiering team leader plays a key role in ensuring the smooth day to day operation of our account maintenance.
Main Duties
• To manage the Fairpoint cashiering function , initially with a team of 3, but growing as the company’s portfolio of cases rises from 15,000 today to circa20,000 by the end of the year
• To integrate the former ClearStart portfolio onto IMS
• To develop and grow our debt management cashiering function
• To maintain and improve a strong controls environment
• Produce & Distribute Weekly Individual Performance Statistics
• Support Recruitment Campaigns
• Ensure all staff are trained to the appropriate level
• To demonstrate company values and business ethics.
• To demonstrate a development culture where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development.
• To drive improvements in customer service performance, operational measures and productivity.
• To agree and implement development plans with each team member in order to address their development needs to improve skill levels and performance.
• To actively work with others in the business to develop strategies and plans to execute business projects.
• To minimise staff attrition through adoption of communication, staff development and recognition.
Personal Qualities
• Leadership, coaching and people development focus.
• Effective communication and teams, peers, managers and in virtual teams.
• Analytical skills
• Able to deliver to a very high standard in an environment of rapid change and ambiguity.
• Able to prioritise workload, remain organised while meeting challenging deadlines.
• Able to deliver the performance targets.
Specific Skills
Essential (these will be assessed)
Ability to work in a team
Ability to coach and establish performance improvement criteria
Highly numeric
Ability to communicate clearly with external partners
Preferred
Intermediate MS-Excel
Basic MS-Word and MS-Outlook
Understanding of accounting principles
Experience of dealing with high volume transactions and a wide customer base
Banking remittance experience
Competencies
• Customer Orientation
• Leadership
• Problem Solving
• Teamwork
• Action Orientation
• Data analysis
• Communication
Job Details
• Successful candidates will be based in Fairclough House, Adlington
• Starting salary between £16,000 - £20,000 PA, there will be an increase of £500 once the probationary period is complete – typically after three months.
• Holidays – 20 days plus 8 public holidays
• Generous Bonus Scheme
• Free life assurance
• Free Car Parking
• Childcare Vouchers
• Recommend a Friend Scheme
• On-site canteen
• Free Internet Access
• Hours of work – 37.5 hours per week between the hours of 8am to 9:30pm, Monday to Friday and Saturdays between 9am and 6pm.
Debt Free Direct are a subsidiary company of The Fairpoint Group
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