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Case Worker / Case Administrator

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  • Posted By: Debt Free Direct / Fairpoint plc
  • Address:
  • Contact: 0845 296 0161
  • Date Posted: 19th Jun 2008
  • Salary: £12k - £13k
  • Location: Chorley (PR7 4EX )
  • Reference Code:
  • Views Since Posting: 12
  • Full Description:

    Assessment Days - 24 June @ 9.30 & 1 July @ 9.30



    Candidate – Summary

    We are looking for an experienced administrator preferably from within a customer service environment.
    Able to work to individual performance targets with a keen eye for detail.
    Ability to communicate over the telephone and by letter customers who may be in distress.
    Must be competent in the use of MS-Office (Excel and Word)

    Responsibilities of the Variations Team

    1. Assess debtors financial details
    2. Liaise with customers via telephone or letter
    3. Chasing customers for missing information
    4. Updating customer information electronically
    5. Checking administration
    6. General office administration

    Desirable Systems Experience

    MS Excel
    MS Word
    Exchange

    Personal Qualities

    1. Ability to work to targets
    2. Ability to communicate verbally to customers and in writing
    3. Attention to detail
    4. Ability to read and understand financial statements

    Competencies

    1. Customer Orientation
    2. Listening & Communication
    3. Teamwork
    4. Target focused
    5. Enthusiastic
    6. Excellent telephone manner

    Job Details

    • Salary for the role £12K – however this position offers a salary banding with potential to increase to £13K
    • Starting salary will be £500 less then the agreed salary for the successful candidate for the duration of the probationary period, rising to full salary once the probationary period is complete – typically after three months.
    • Holidays – 20 days
    • Free Car Parking
    • Free Internet Access
    • On-Site Canteen
    • Generous Bonus Scheme
    • Free life assurance
    • Childcare Vouchers
    • Recommend a Friend Scheme
    • Up to £1,200 Atttendance Allowance
    • Contracted hours of work – 37.5 hours per week during normal office hours (i.e. between the hours of 8am to 8pm, Monday to Friday).



    Debt Free Direct are a subsidiary compamy of The Fairpoint Group

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