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Client Liaison Officer
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- Posted By: Debt Free Direct / Fairpoint plc
- Address:
- Contact: 0845 296 0161
- Date Posted: 19th Jun 2008
- Salary: £14k - £16k
- Location: Chorley (PR7 4EX )
- Reference Code:
- Views Since Posting: 8
- Full Description:
Assessment Days - 26 June @ 9.30 & 1 July @ 9.30
Description of Role
Responsible for the caseload under Debt Management, setting up new files for customers on the internal computer system, managing caseloads and liaising with the Creditors and Debtors.
Main Responsibilities
Organisational:
• To act as liaison between client and creditors.
• To take responsibility for the management of a clients debts
• To monitor every step of the set up process; especially ensuring that all balances are up to date, the proposals are in place and we are dealing with the right party.
• Reviewing cases on a daily basis
• Ensuring that Quality Standards for accuracy and timeliness are met in all cases
• Dealing with ad hoc correspondence and telephone enquiries.
• To provide specialist advice to clients on all aspects of personal debt management.
• To conduct regular case reviews using information provided by client to confirm the solution provided is still the best advice for the client.
• To focus on meeting objectives.
• Taking an active role in any “in house” training programme
• To act as first point of contact for clients’ queries/issues; referring/escalating as appropriate.
Skills and Experience Required
• Experience of managing task lists
• Confident communicator with good negotiation skills
• Problem solving
• Customer Service
• Ability to take instruction/feedback and act swiftly on said instruction/feedback.
• Excellent motivational skills.
• First-rate assessment/problem-solving skills.
Job Details
• Successful candidates will be based in Fairclough House, Adlington
• Salary for the role is £14,000 – however this position offers a salary banding with potential to increase to £16,000
• Starting salary is £500 less than the agreed salary during the Probation Period
• Holidays – 20 days
• Free Car Parking
• Free Internet Access
• On-Site Canteen
• Free life assurance
• Childcare Vouchers
• Participate in the Performance Related Pay Scheme
• Recommend a Friend Scheme
• Hours of work – 37.5 hours per week between the hours of 8am to 7pm, Monday to Friday and you may be required to work occasional Saturdays depending on the business need.
Debt Free Direct are a subsidiary company of The Fairpoint Group
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