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Outbound Team Member

Spring Personnel - Blackburn Jobs


Posted by: Spring Personnel - Blackburn
View all jobs from Spring Personnel - Blackburn
Address: 14 Richmond Terrace
Blackburn
Lancashire
BB1 7BJ
Contact Details: 01254 676667
Date Posted 13th May 2008
Reference Code: outbound
View Since Posting: 19
Salary: 14k
Vacancy Location: Other
PR7 4EX
Full Description:
We are recruiting for both full and part time Outbound members
1.To demonstrate company values and business ethics.

2.To make outgoing calls as presented by the company’s telephony systems.

3.To greet customers in a warm and professional manner and to open the call by establishing and influencing the customer’s expectations about the purpose and content of the call.

4.To input the relevant details into the company’s IT system that will produce the best advice that is relevant to the customer’s individual circumstance.

5.Investigating in detail how serious the debt situation is for the customer and to discuss the consequences of not taking action in relation to their debt problem. This is to be performed in a sensitive manner.

6.Explaining the benefits and the practicalities of the Best Advice and match the clients expectations to these benefits.

7.To carry out duties in accordance with the company’s policies, including:· Equal Opportunities,· Health and Safety,· Money Laundering and · Data Protection.

8. To help the client obtain the necessary documentation in order to proceed with the Best Advice Solution.
9. Any other duties as required