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Sales Office Supervisor

mpeople Jobs


Posted by: mpeople
View all jobs from mpeople
Address: 9 Richmond Terrace
Blackburn
BB1 7BD
Contact Details: 01254 660700
Date Posted 1st May 2008
Reference Code: PBL10266
View Since Posting: 104
Salary: £25k dependant on experience
Vacancy Location: Burnley
Full Description:
Sales Office Supervisor

To work within this friendly company, who offer a pleasant, busy working environment. Within a small, multilingual team the role includes customer relationship management, sales order processing and market development of worldwide countries.

Reporting to the Sales Director the responsibilities of the role are:-
To work with a small team and manage the day to day functions in a busy sales office
Liaise with production for lead times
Responsible for market development and customer relationship building in specific countries.
Issue accurate sales orders and progress through production ensuring target deliveries are attained.
Liaise with Sales Director and Production staff to ensure delivery priorities are maintained and revised against changing customer needs.
Monitor sales procedures and ensure records are comprehensively administered.
Pro-actively communicate sales enquiry opportunities for standard and non-standard product sales to Sales Director to follow up.
Work with the team to ensure the delivery of quality customer service at all times.
Provide cover as appropriate within the Sales Team.
Ensure all customers and potential customers are treated with professionalism, courtesy and respect at all times, in response to any enquiry or service they may be requesting.
Work with the Sales Team to ensure improvements to, and efficiency of sales order process.
Contribute to the continuous improvement of Fort Vale.

Selection Criteria

The successful candidate will have previous experience in a similar role, a proven record of working in a team and be a quick learner and able to work under pressure to changing deadlines

A European language would be beneficial.
Previous sales order processing experience essential.
The candidate must demonstrate the ability to handle telephone calls, preferably within a service organisation or help desk role where departmental results are achieved by teamwork.
Good IT skills, and a willingness to learn new systems and processes.
Any engineering/technical experience is an advantage.

In addition, the successful candidate is expected to be:

Positive, outgoing and with a confident disposition
Totally pro-active
An excellent communicator both internally and externally in all mediums, with the ability to understand and summarise customers’ feedback into the system
An active and flexible team player, contributing and developing solutions to common problems
Mature and committed to the role
Attentive to detail and thorough in his/her approach to work
Able to use his/her initiative in order to meet tight deadlines.

Summary

The required candidate must be Customer Service focussed, preferably with a pan European background and telesales experience, excellent communicator and team player, totally pro-active and supportive of changes in the organisation.

24 days holiday (pro rata) are offered, (some of which must be saved to cover the Christmas shutdown), plus bank holidays, with half an hour for lunch
Full training is provided.

Salary: circa £25k